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Singapore Airlines has officially announced its compensation offers to passengers injured on flight SQ321 when it was hit by extreme turbulence.

The incident resulted in the death of one passenger and several others were injured.

In a Facebook post dated June 11, 2024, the airline apologized for the “traumatic experience” suffered by passengers on SQ321 on May 20, 2024.

The carrier also confirmed that it had sent compensation offers to passengers on June 10, 2024.

What compensation does Singapore Airlines offer to passengers?

For passengers who suffered minor injuries from the incident, the airline is offering $10,000 each.

For more serious injuries, the airline said it invited passengers to discuss a compensation offer that would meet each specific circumstance.

For passengers who have been medically diagnosed with serious injuries requiring long-term medical care and are requesting financial assistance, Singapore Airlines said it had offered an advance of US$25,000 to meet their immediate needs. That amount is part of the final compensation.

Additional compensation

In addition to the categorized offers, Singapore Airlines is offering a full airfare refund to all passengers who flew on SQ321 on May 20, 2024, including those who suffered no injuries.

All passengers will also receive delay compensation in accordance with relevant European Union or United Kingdom regulations.

The airline said it has also provided all passengers with SGD1,000 ($740) to cover their immediate expenses upon departure from Bangkok, where the flight made an emergency landing following the turbulent episode.

The Singaporean airline had also covered the medical expenses of the injured passengers and arranged for their relatives and loved ones to fly to Bangkok upon request.

The airline said it remains committed to helping affected passengers.

One dead, dozens injured

The flight suffered a dramatic fall of almost 6,000 feet when it encountered an air pocket over Myanmar’s Irrawaddy Basin.

The turbulence resulted in the death of one passenger, 73-year-old Geoff Kitchen, a retired British grandfather from Thornbury, near Bristol in southwest England.

Among the dozens of injured passengers, one of the most seriously injured is 52-year-old Kerry Jordan, from Adelaide, Australia. Jordan suffered a fracture to her spine at the C7-T1 segment, which connects the neck to the upper back. She also suffered a brain haemorrhage, fractures of the C1 and C2 vertebrae at the top of the spine and broken ribs.

The injuries left Kerry, a dance teacher, paralyzed from the chest down.

Positive feedback

After the airline posted its compensation offers on its Facebook page, it received mostly positive feedback from social media users.

One comment stated that while the traumatic experience cannot be compensated with any monetary value, the airline’s “good effort” and immediate action should be commended.

Many comments also praised the airline’s transparent and regular communication and timely updates through Facebook and other social media pages since the incident occurred.